Returns and Exchanges
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Custom or personalised orders
- Intimate items (for health/hygiene reasons)
To complete your return, we require a receipt or proof of purchase.
Returning faulty items
Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 12 months after delivery. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty.
Note: your statutory rights are not affected. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with a guarantee. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.